In this article
Note: CAPI Administrator is deprecated. Please use CAPI Supervisor instead.
CAPI supports the following synchronization tasks when the interviewer device is connected to the Internet:
- New or updated surveys are downloaded to the interviewer device, including any graphics and multimedia elements that are included in the survey.
- Personal quotas and samples are downloaded to the interviewer devices.
- Response data is uploaded from the console to the central servers.
- Files are transferred to/from the file library.
Note: All data flowing between CAPI App and the centralized server is encrypted.
When you have assigned surveys to interviewers, and the surveys are live, every time you make a change in a survey and re-launch it the interviewers will need to download the new version of the surveys during synchronization. The same applies to response data; as the interviewers collect data and send it to Forsta Plus, the CAPI administrator may need to track how many complete or incomplete responses each interviewer has gathered and transferred.
To track the number of gathered/transferred responses:
- Go to CAPI/Kiosk > Synchronization Status.
- In the Synchronization Status page, click on the radio button for the survey you wish to see the status for.
- Click Show Status.
The Synchronization Status page opens.
Figure 1 - Example of the Synchronization Status page
The frame on the left displays all surveys that have been launched as CAPI surveys and to which the CAPI administrator has access. The list is searchable, and you can sort it in descending or ascending order by clicking on the column titles (Survey ID, Survey Name). The Sync column will show for each survey whether or not synchronization is enabled.
The Synchronization Status frame is by default empty. To show the synchronization details of a survey:
All interviewers who are assigned to this survey will be displayed in the Synchronization Status frame. The list shows the following information for each interviewer:
- The last time the interviewer synchronized his/her console with the centralized server (Last Sync. Time).
- The number of Completes and Incompletes that the interviewer has transferred to the centralized server.
- The Console column shows information about the console that the interviewer is using, for example to which Company on the centralized Forsta Plus server the user is attached, and if the user is online or offline.
- The Version column shows which survey version the interviewer has on the console.
- The Status column shows the survey version status. There are four statuses:
- Green bulb – Latest version. Indicates that the survey currently in the console is the latest version.
- Yellow bulb – Old version. Indicates that the survey currently in the console is an old version.
- Red bulb –No survey. Indicates that the interviewer has not yet downloaded the survey.
- Unknown version – Indicates that the survey currently in the console is an unknown version.
The illustration below shows that as yet no responses have been transferred to this survey.
Figure 2 - Synchronization Status with responses
Another example below shows that “saraj” has gathered and transferred 18 Completes and 2 Incompletes, while “johnd” has gathered and transferred only 1 Complete. “richg” has an old version of the survey.
Figure 3 - Synchronization Status with responses
Enabling and Disabling Synchronization
By default, all CAPI surveys have Synchronization disabled. This means that the user or administrator must enable synchronization before the interviewer console can be synchronized with Forsta Plus.
To enable and disable synchronization:
Either go to the CAPI/Kiosk > Interviewer Management menu command (the Interviewer Management page opens),
Or
Go to the CAPI/Kiosk Synchronization Status menu command (the Synchronization Status page opens).
In the page that opens, click the icon in the Sync column to toggle the status, then confirm the action.
Figure 4 - Enabling and disabling synchronization
When an interviewer synchronizes a console, any new surveys to which they have been assigned will be downloaded from the server and existing surveys will be updated, and any surveys from which they have been removed will be removed from the console.