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Devices
Limitations concerning devices:
You can install the CAPI App onto as many devices as you wish. However the number of CAPI devices that can be active at one time is restricted to the number of installations licensed. For example, if your company has licensed 10 CAPI installations, and installs the CAPI App onto 12 devices, all 12 devices can be used, but only 10 devices can be activated by the interviewers at one time. When the 11th interviewer attempts to activate his/her device, the interviewer will receive an error message stating that the allowed number of licensed CAPI installations has been exceeded.
If a device is activated and a user is logged in, and an administrator then deactivates the device via Console Management; (go to Deactivating a Console for more information), the logged-in user can still collect data. However as soon as the user initiates a sync, the user will be logged out and an error message is displayed stating that the device is deactivated. Note that data will not be lost - collected data can be synced once the administrator re-activates the device.
If more than one interviewer needs to login to a device, then the interviewers should ensure they synchronize the app before they log off after use to ensure any data they have collected is transferred to the server.
Users
Limitations concerning users:
Companies with CAPI access are allocated one additional user with the role "CAPI Activation User". This user has "system_company_administrate permission", which gives access to all projects that are set up within the company. The" CAPI Activation User" must have the administrator access so that the generated activation codes could allow synchronization for all projects.
A list of the end users (the interviewers who will be using the CAPI devices) must be registered in Forsta Plus before the activation codes can be sent so that multiple users can conduct surveys using the devices. This list can comprise User IDs and need not be “actual” personal names. Contact Forsta Plus Support at support@forsta.com for further details.
The user who performs the installation and activation must have Administrator rights on the interviewer device.