In this article
Note: CAPI Administrator is deprecated. Please use CAPI Supervisor instead.
The CAPI/Kiosk interface includes interviewer productivity reporting with statistics. The data presented within this report is available without the need to make any changes to the survey, and it does not rely on any specific questions within the survey. The productivity report is available from the CAPI/Kiosk menu and can be launched in one of two modes:
- Company-wide (across multiple surveys) (go to Company-wide Report for more information).
- Survey-specific (go to Survey-specific Report for more information).
The reports are essentially the same, however loading the report company-wide allows you to select the desired survey in addition to the other selection criteria.
Report Information
The report presents the following information:
- Header information:
- Date and time the report was run (localized to the administrator PC where browser is running).
- Start date: The selected date that the report is applicable from.
- End date: The selected date that the report is applicable to.
- Status: All selected statuses (Complete, screened, Quota fail, Error, Incomplete).
- Users: A comma-separated list of users selected or 'All' as appropriate.
- Surveys: A comma-separated list of surveys selected or 'All' as appropriate.
- Report data:
- Survey: The name of the survey.
- Username: The interviewer login name.
- Interview count: Total count of interviews completed by this interviewer in the selected statuses.
- Total count: Total number of interviewers completed by this interviewer in all statuses.
- Interviewing time: mm:ss spent interviewing for that row.
- Average time: Interviewing time / Interview count for this row.
- Status: The status this row's data refers to, there will be one row per status, per interviewer that has a non zero count.
- Below the list of all users that have worked on the selected survey(s) is:
- Average for survey: Total count / Number of interviewers in the list.
- Sum for survey: Total count of interviews worked on for this survey.
At the top of the report is a toolbar. This allows the viewer to select a specific page in the report, go to the start/end page or jump to a specific page.
The report can be exported to any of the following formats:
- Crystal reports
- Adobe Acrobat
- MS Word
- MS Excel
- Rich Text Format
In addition, you can generate a printer-friendly version of the report such that it can be printed out.
Note: This report relies on the synchronization of productivity data. If any issues arise whilst the date is being synchronized, then a message will be displayed to the CAPI administrator during assignment and launching operations. If this should occur, a user with SYSTEM_CAPI_ADMINISTRATE permission is able to synchronize the unsynchronized data. For On-Premise customers this requires additional hardware and SQL configuration. Contact Support for further details.